INFO LETTER 2023

We would like to inform you about some general house rules valid in accommodation facilities in the Republic of Croatia in order to make your stay enjoyable.

– In the Republic of Croatia you will be staying in different accommodation facilities offered (based on your confirmed reservation), which have common house rules. Facilities with more specific house rules (other than general house rules provided here) will have those house rules listed, so please pay attention to any specific house rules provided in the facility.

– If you do not obey the house rules, your accommodation stay might be terminated immediately. Should this happen, you will not be entitled to any refunds of the payment or additional costs.

– Only properly registered guests, who accepted house rules, can stay in the provided accommodation facilities. Unregistered guests / visitors are not allowed in accommodation facilities.

– If you plan on arriving after the official check-in hours, only pre-announced late check-in into accommodation facilities will be available.

– Guests are responsible for their own behaviour and liable for any damages caused.

– Owner/Agency is not responsible for any loss or theft of guests’ personal belongings and valuables.

– All the apartments in our offer are equipped with linens and bathroom towels. However, it is recommended to take an additional towel.

– The hostels offer only basic bedlinen, therefore please bring your own towels.

 

 BASIC RULES OF BEHAVIOUR IN ACCOMMODATION:

• It is forbidden to destroy accommodation property, cause noise or disturb other guests.
• It is strictly forbidden to make noise from 22:00 (10 PM) to 8:00 (8 AM).
• Guests are obliged to leave accommodation in the same condition as it was upon their arrival.
• Only registered guests can stay in accommodation facilities. If an unregistered person will be found staying with you, your stay will be terminated without possibility of complaint, refund or recompense.
• It is forbidden to take towels, blankets and other items from the room or apartment to the beach.
• Please look after the accommodation property. You are responsible for any damage caused.
• Smoking is not allowed inside accommodation facilities.
• When leaving accommodation, close windows and lock the entrance door. Turn off all electric appliances (air conditioning, etc…), water and gas.
• Upon checking-out, all accommodation facilities are inspected by the owner/agency personnel.
• Return accommodation keys to the owner/landlord/reception when checking out.
• It is not permitted to bring animals, except if previously arranged with the reception desk personnel or with the owner.
• For hygienic reasons, please throw garbage out of the apartment/house daily (into available outdoor garbage bins or containers) because of high temperatures in the summer.
• In some facilities there might be a security deposit (amount depends on accommodation facility) as an insurance of possible disappearance, damages and destruction of accommodation facility. The security deposit is either returned or retained by the owner/agency/hotel as the compensation for possible damage.
• The house rules are an integral part of the Terms & conditions that guests are requested to read as an indication of their acceptance.
• If you have any wishes, compliments or complaints, please contact the reception/owner/agency.

IF CERTAIN HOUSE RULES ARE BROKEN, POLICE MIGHT BE INFORMED!

In accordance with General Data Protection Regulation – GDPR, we must inform you that when placing a reservation and at check-in into accommodation facility you agree to present your personal identification documents, i.e. submit your personal data (first and last name, type and number of your personal identification document, gender, state and address of residence, with date of birth and citizenship), all for evidence of tourists in the Information System of Tourist Boards of the Republic of Croatia – eVisitor (Law on sojourn tax, National Gazette 152/08).

The personal data is collected for statistic processing and is used by the Tourist boards, public authorities and Ministries relating to this procedure (Ministry of tourism and Tourist inspection, Ministry of internal affairs and Ministry of finances – Customs authorities).

Each unauthorized usage, publication, change, processing, reproduction, distribution, recording or assignment or any other form of unauthorized usage of such personal data is strictly prohibited.

A complaint in regard of processing of your personal data may be submitted by email: [email protected]

eVISITOR (www.evisitor.hr) IS CROATIAN NATIONAL INFORMATION SYSTEM FOR CHECK-IN AND CHECK-OUT OF TOURISTS. For more information about eVisitor contact Croatian National Tourist Board ([email protected]) or visit local tourist board office.

NOTE: If the guest refuse to present the personal identification documents, in accordance with legal regulations, will be rejected from accommodation with no possibility of refund or compensation for damages.

GENERAL ACCOMMODATION CHECK-IN HOURS: at booked arrival date between 15:00 – 23:00 (3 PM – 11 PM)
CHECK-OUT from ACCOMMODATION: at booked departure date by 10:00 (10 AM)

• If you are staying in some of our HOTELS: Please proceed directly to the booked hotel (please check the hotel address listed below – in HOTELS section, as your accommodation check-in is at hotel reception).
• If you are staying in BEACHVILLE CAMPSITE (camping / standard tents, campervan pitches, all types of Beach Houses): Please proceed directly to the Beachville campsite, as your accommodation check-in is in the campsite.
• If you are staying in APARTMENTS or ROOMS: Register at your check-in point, where the address and directions to your accommodation will be given to you (depending on booked accommodation zone – Check-in point 1 (Park Mladezi, Split) for those staying in zones SPLIT 1, SPLIT 2 & STOBREC/PODSTRANA; Check-in point 2 (Split Airport) for those staying in zone KASTELI).
• If you have booked an OFFICIAL ULTRA EUROPE YACHT PACKAGE: Yacht VIP manager will send you a dedicated email with a detailed information & instructions.

CHECK-IN POINT 1 (PARK MLADEZI, SPLIT) NUMBER: +385 95 870 3711
CHECK-IN POINT 2 (SPLIT AIRPORT) NUMBER: +385 95 812 7952
BEACHVILLE (CAMPSITE) NUMBER: +385 95 893 2966
*Check-in points phone numbers will be active from 05.07.2023.

TRAVEL2ULTRA EMERGENCY NUMBER: +385 95 740 2327

IMPORTANT!

Late CHECK-IN (arrival after 11PM at booked arrival date): must be announced in advance, no later than 03.07.2023. to: [email protected]
Please note that there will be NO CHECK-IN to the accommodation after 23:00 (11 PM) unless previously requested/announced.
Early check-in cannot be announced – standard check-in hours for accommodation in Croatia starting at booked arrival date from 3 PM. You cannot check-in into your accommodation unit prior to booked date or time.

For more detailed check-in info please check the specific details listed for your CHECK-IN POINT!

NOTE! Your festival wristband won’t be waiting for you in the accommodation facility – you need to pick it up at wristband exchange point. Detailed instructions are provided in “ULTRA EUROPE FESTIVAL TICKET/WRISTBAND” section – please check below.

CHECK-IN POINT 1 (Park Mladezi, Split):
Address: Put Glavicina 12, 21000 Split, Croatia
LOCATION: https://goo.gl/maps/aYrh4keG9ngYFJnJ7

OPERATING HOURS:

• 05.07.2023. (Wednesday): 15:00 – 23:00 (3PM – 11PM)
• 06.07.2023. (Thursday): 11:00 – 23:00 (11AM – 11PM)
• 07.07.2023. (Friday): 11:00 – 23:00 (11AM – 11PM)

*Standard accommodation check-in hours starts from 15:00 (3PM) / accommodation check-in prior listed time cannot be guaranteed.
**If your booked apartment arrival (check-in) date is before 05.07.2023. or after 07.07.2023., you will receive all special instructions via e-mail latest by 30.06.2023.

WHAT CAN I GET THERE?

• Festival shuttle bus passes purchases & vouchers exchange
• Also available for purchase: boat parties (until sold out), last minute accommodation (subject to availability)
• Accommodation check-in for apartments in zones: SPLIT 1, SPLIT 2, STOBREC/PODSTRANA
• Any info or help needed
• …

CHECK-IN POINT 1 (PARK MLADEZI, SPLIT) NUMBER: +385 95 870 3711
*Check-in point phone number will be active from 05.07.2023.

TRAVEL2ULTRA EMERGENCY NUMBER: +385 95 740 2327

IMPORTANT!

Late CHECK-IN (arrival after 11PM at booked arrival date): must be announced in advance, no later than 03.07.2023. to: [email protected]

When checking in please have prepared in advance:

• PASSPORT or ID CARD of ALL guests staying in accommodation
• CODED VOUCHERS (for accommodation purchased)

SECURITY DEPOSIT FOR APARTMENTS: Will be collected upon arrival to your accommodation by the OWNER/LANDLORD; AMOUNT: 50€ per person (please prepare the exact amount / cash only), which will be returned when checking out, unless there has been damage made to the accommodation (according to the House Rules and Regulations).

The OWNER/LANDLORD will ask you to present your personal identification documents / submit your personal data for evidence of tourists in the Information System of Tourist Boards of the Republic of Croatia – eVisitor. If the guest refuse to present the personal identification documents, in accordance with legal regulations, will be rejected from accommodation with no possibility of refund or compensation for damages.

All accommodation facilities are run by certain HOUSE RULES. It is very important to respect the regulations – not causing damage, respecting the night quiet. The manager/owner is entitled to deny your stay in the accommodation in the case of disregarding the house rules.

NOTE! Only the BOOKING HOLDER is in charge to take over the documents at the check-in. If for any reason the booking holder will not be able to be present during the accommodation check-in (for example: arriving by later flight), please notify our customer service ([email protected]) about this latest by 03.07.2023. The new person in charge will also need to present a copy of ID or passport of the listed booking holder.

IMPORTANT: Any booking, staying period or name changes will not be possible after 22.06.2023.

CHECK-IN POINT 2 (SPLIT Airport):
Address: Cesta dr. Franje Tudmana 1270, 21217 Kastel Stafilic, Croatia
LOCATION: https://goo.gl/maps/L8iQ6bzATgwxrgcS7
WHERE EXACTLY? ELITE TRAVEL point at Split Airport

OPERATING HOURS:

• 05.07.2023. (Wednesday): 11:00 – 23:00 (11AM – 11:00PM)
• 06.07.2023. (Thursday): 09:00 – 23:00 (9AM – 11:00PM)
• 07.07.2023. (Friday): 09:00 – 23:00 (9AM – 11:00PM)

*Standard accommodation check-in hours starts from 15:00 (3PM) / accommodation check-in prior listed time cannot be guaranteed.
**If your booked apartment arrival (check-in) date is before 05.07.2023. or after 07.07.2023., you will receive all special instructions via e-mail latest by 30.06.2023.

WHAT CAN I GET THERE?

• Festival shuttle bus passes purchases & vouchers exchange
  
• Claiming pre-ordered transfers to Beachville, claiming pre-ordered private transfers & last-minute airport transfers to Beachville purchases (until sold out)
• Also available for purchase: returning airport transfers, boat parties (until sold out), last minute accommodation (subject to availability)
• Accommodation check-in for apartments in zones: KASTELI
• Any info or help needed
• …

CHECK-IN POINT 2 (SPLIT AIRPORT) NUMBER: +385 95 812 7952
*Check-in point phone number will be active from 05.07.2023.

TRAVEL2ULTRA EMERGENCY NUMBER: +385 95 740 2327

IMPORTANT!

Late CHECK-IN (arrival after 11PM at booked arrival date): must be announced in advance, no later than 03.07.2023. to: [email protected]

When checking in please have prepared in advance:

• PASSPORT or ID CARD of ALL guests staying in accommodation
• CODED VOUCHERS (for accommodation purchased)

SECURITY DEPOSIT FOR APARTMENTS: Will be collected upon arrival to your accommodation by the OWNER/LANDLORD; AMOUNT: 50€ per person (please prepare the exact amount / cash only), which will be returned when checking out, unless there has been damage made to the accommodation (according to the House Rules and Regulations).

The OWNER/LANDLORD will ask you to present your personal identification documents / submit your personal data for evidence of tourists in the Information System of Tourist Boards of the Republic of Croatia – eVisitor. If the guest refuse to present the personal identification documents, in accordance with legal regulations, will be rejected from accommodation with no possibility of refund or compensation for damages.

All accommodation facilities are run by certain HOUSE RULES. It is very important to respect the regulations – not causing damage, respecting the night quiet. The manager/owner is entitled to deny your stay in the accommodation in the case of disregarding the house rules.

NOTE! Only the BOOKING HOLDER is in charge to take over the documents at the check-in. If for any reason the booking holder will not be able to be present during the accommodation check-in (for example: arriving by later flight), please notify our customer service ([email protected]) about this latest by 03.07.2023. The new person in charge will also need to present a copy of ID or passport of the listed booking holder.

IMPORTANT: Any booking, staying period or name changes will not be possible after 22.06.2023.

Ultra Europe’s official campsite BEACHVILLE:
Address: Kamp Galeb, Vukovarska 7, 21310 Omis, Croatia
LOCATION: https://goo.gl/maps/Yj6udTVmDX9oH9P2A

GENERAL OPERATING HOURS:

• 05.07.2023. (Wednesday): 15:00 – 23:00 (3PM – 11PM)
• 06.07.2023. (Thursday): 11:00 – 00:00 (11AM – midnight)
• 07.07.2023. (Friday): 11:00 – 00:00 (11AM – midnight)
  
• 08.07.2023. (Saturday) & 09.07.2023. (Sunday): available on call only (+385 95 893 2966)
• 10.07.2023. (Monday): 04:00 – 12:00 (4AM – noon)
• 11.07.2023. (Tuesday): 04:00 – 12:00 (4AM – noon)

*Standard accommodation check-in hours starts from 15:00 (3PM) / accommodation check-in prior listed time cannot be guaranteed. Standard check-out hours for all Beachville accommodation facilites are on booked departure date by 10:00 (10AM).

WHAT CAN I GET THERE?

• Accommodation check-in for all Beachville facilities
• Festival shuttle bus passes purchases & vouchers exchange
  
• Also available for purchase: returning airport transfers, boat parties (until sold out), last minute accommodation (subject to availability)
  
• Any info or help needed
• …

BEACHVILLE (CAMPSITE) NUMBER: +385 95 893 2966
*Check-in point phone number will be active from 05.07.2023.

TRAVEL2ULTRA EMERGENCY NUMBER: +385 95 740 2327

IMPORTANT!

Late CHECK-IN (arrival after 11PM at booked arrival date): must be announced in advance, no later than 03.07.2023. to: [email protected]

When checking in please have prepared in advance:

• COPY OF PASSPORT or ID CARD (both sides) of ALL guests staying in accommodation (kindly ask you to prepare those in advance, as campsite reception has charges for copy services: 2 EUR / page).
• CODED VOUCHERS (for accommodation purchased)
• SECURITY DEPOSIT (for details please check “Security deposit” under “BEACHVILLE CAMPSITE (CHECK-IN & OTHER SPECIAL INSTRUCTIONS)” section listed below)

NOTE! Only the BOOKING HOLDER is in charge to take over the documents at the check-in. If for any reason the booking holder will not be able to be present during the accommodation check-in (for example: arriving by later flight), please notify our customer service ([email protected]) about this latest by 03.07.2023. The new person in charge will also need to present a copy of ID or passport of the listed booking holder.

IMPORTANT: Any booking, staying period or name changes will not be possible after 22.06.2023.

 

All accommodation facilities are run by certain HOUSE RULES. It is very important to respect the regulations – not causing damage, respecting the night quiet. The manager/owner is entitled to deny your stay in the accommodation in the case of disregarding the house rules.

Please follow the strict no open fire and no glass policy throughout the Beachville camping: no glass bottles allowed in the camping area!

All guests who will disturb the Beachville house rules will be warned by our own camping security staff and accordingly sanctioned.

PLEASE READ ALL OTHER IMPORTANT BEACHVILLE INFO IN “BEACHVILLE CAMPSITE (CHECK-IN & OTHER SPECIAL INSTRUCTIONS)” SECTION BELOW.

• Check-in to Ultra Europe Campsite Beachville is directly at the Beachville reception, according to your booked dates.
• Standard accommodation check-in hours starts from 15:00 (3PM) / accommodation check-in prior listed time cannot be guaranteed.
• You cannot check-in into your accommodation unit prior to booked date or time.
• Late CHECK-IN (arrival after 11PM at booked arrival date): must be announced in advance, no later than 03.07.2023. to: [email protected]

When checking in please have prepared in advance:

• COPY OF PASSPORT or ID CARD (both sides) of ALL guests staying in accommodation (kindly ask you to prepare those in advance, as campsite reception has charges for copy services: 2 EUR / page).
• CODED VOUCHERS (for accommodation purchased)
• SECURITY DEPOSIT (for details please check “Security deposit” section listed below)

NOTE! Only the BOOKING HOLDER is in charge to take over the documents at the check-in. If for any reason the booking holder will not be able to be present during the accommodation check-in (for example: arriving by later flight), please notify our customer service ([email protected]) about this latest by 03.07.2023. The new person in charge will also need to present a copy of ID or passport of the listed booking holder.

IMPORTANT: Any booking, staying period or name changes will not be possible after 22.06.2023.

 

SECURITY DEPOSIT: Will be collected upon arrival to your accommodation (please prepare the exact amount / cash only), and will be returned when checking out, unless there has been damage made to the accommodation (according to the House Rules and Regulations).

• The security deposit for all types of BEACH HOUSES is 300 EUR per house unit (please prepare the exact amount / cash only), which will be returned when checking out, unless there has been damage made to the accommodation (according to the House Rules and Regulations). Obligatory final cleaning fee for the Beach Houses (payment on the spot) is 45 EUR per house unit (card payments only).
• The security deposit for guests entering the Beachville with CAMPING VEHICLES / CAMPERVANS is 300 EUR per vehicle (please prepare the exact amount / cash only), which will be returned when checking out, unless you have caused the damage in campsite with your vehicle (according to the House Rules and Regulations).
• A security deposit for those renting the tents is 20 EUR per tent (please prepare the exact amount / cash only) and will be returned on checkout, when you return the folded and undamaged tent to the campsite reception.

IMPORTANT CHECK-OUT NOTICE: Considering the time required for inspection of accommodation facilities and deposit returns, please proceed to reception 1 hour before planned departure from campsite (we wanna make sure that the check-out procedure will be done without stress and without risking you miss your booked flight or any other planned activity). If check-out before 05:00 (5 AM) is required from any Beachville facility, it MUST BE ANNOUNCED the day before your departure to Travel2Ultra staff at reception.

Parking options for Beachville guests (please note that all options are subject to availability and that there are no parking spot pre-reservations):

1) BEACHVILLE PARKING:

Beachville guests are able to park their vehicles at Beachville parking lot by price of 15 EUR per day (payments at campsite reception).

2) CITY PARKING OPTIONS:

City parking spots are available all around. According to the price list announced by City of Omis, current prices are: daily parking ticket in “Parking zone 2” = 15 EUR; daily parking ticket in “Parking zone 1” = 30 EUR.

Also, there is a large city parking lot within a 10-minute walking distance from the campsite. According to the price list announced by City of Omis, current prices are: 1 EUR per hour.

Unfortunately, there are no reservations of parking spots (available on a first-come, first-served basis).

Limited number of lockers will be available on surcharge. Lockers can fit smaller items such as smaller bags, phones, tablets and laptops. Unfortunately, you cannot fit the whole backpack or suitcase in it. Please note: these lockers do not have electricity / chargers in it, they are for safe storing of your belongings only. Locker rental price (per staying period, payment at campsite reception) is 30 EUR.

Please be aware that on-the-spot tent rentals cannot be guaranteed as we are running out of availability. Tents will be secured only for guests who pre-ordered the tent rental. If you are not bringing your own tent, please make sure you have secured your rented tent in time!

Our tents available for rental are in size for up to 2 people – tent size is 140×220 cm (approx.). The tent rental include the tent only. Sleeping bags, mattresses or pillows are not provided. Tent rental period is equal to the validity of your CAMPING SPOT reservation. If 2 people sharing one rented tent – each person needs to have a valid camping reservation to be able to enter the Beachville.

If you have reserved a campervan pitch*, on arrival you will need to temporary park your camping vehicle outside of the campsite. Once you check-in at the campsite reception and get the campervan pitch number, you will be able to enter the Beachville campsite with your campervan and head to your pitch number.

Pitches are suitable for all types of campervans or camping trailers. Electricity & water and sewage hook-up is available on each pitch.

*Include pitch only reservation / camping vehicles are not provided on our side!

Special festival wristbands exchange (only for the guests who purchased their festival tickets in a package with Beachville accommodation!) will be organized in Beachville campsite:
06.07.2023. (Thursday): 15:00 – 20:00 (3PM – 8PM)

IMPORTANT! Please note that you can exchange your ticket(s) only. You cannot exchange multiple tickets of other people – each person will need to exchange the coded voucher (e-ticket) for festival wristband in person, and will be asked to present a matching ID.

HOW: With CODED VOUCHER / e-ticket with your name listed (printed or code presented at your mobile device screen) and matching passport or ID card for identification.

NOTE: It will not be possible to enter the festival without the ticket/wristband so do not lose it. In case of loss, a new ticket / wristband will be charged at the regular selling price.

If you don’t manage to exchange your coded voucher (e-ticket) for the festival wristband during listed hours, worry not – you can exchange it in front of the festival venue (Park mladezi) during wristband exchange points working hours listed below (in “General info” section).

HOW & WHERE DO I GET MY TICKET?

IMPORTANT! Please note that you can exchange your ticket(s) only. You cannot exchange multiple tickets of other people – each person will need to exchange the coded voucher (e-ticket) for festival wristband in person, and will be asked to present a matching ID.

HOW: With CODED VOUCHER / e-ticket with your name listed (printed or code presented at your mobile device screen) and matching passport or ID card for identification.

NOTE: It will not be possible to enter the festival without the ticket/wristband so do not lose it. In case of loss, a new ticket / wristband will be charged at the regular selling price.

Please note that, due to security reasons, all events have NO RE-ENTRY POLICY – only one entrance per festival day is allowed.

 

WRISTBAND EXCHANGE FOR DESTINATION TICKETS, 3 DAY GA, 3 DAY VIP, 1 DAY VIP & 1 DAY GA TICKETS PURCHASED FROM TRAVEL2ULTRA:

ULTRA EUROPE VENUE (PARK MLADEZI) – TRAVEL2ULTRA TICKET BOOTHS (check for the Travel2Ultra sign at ticket booths)
Address: Put Glavicina 12, 21000 Split, Croatia
Location: https://goo.gl/maps/aYrh4keG9ngYFJnJ7

WHEN:
06.07.2023. (Thursday): 15:00 – 23:00 (3PM – 11PM)
07.07.2023. (Friday): 15:00 – 03:00 (3PM – 3AM)
08.07.2023. (Saturday): 18:00 – 24:00 (6PM – midnight)
09.07.2023. (Sunday): 18:00 – 24:00 (6PM – midnight)

NOTE:

• Wristband exchange will not be possible outside of listed working hours.
• No entrance to main festival venue (Park mladezi) possible after 3AM (03:00).

 

OTHER ULTRA WEEK EVENTS:

Ultra Regatta
Location: Club 585, Brač
Date: July 10, 2023
Hours: 22:00 – 05:00
Wristband exchange: 22:00 – 03:00

Ultra Beach Hvar
Location: Carpe Diem Beach, Hvar
Date: July 11, 2023
Hours: 16:00 – 22:30
Wristband exchange: 16:00 – 20:30

RESISTANCE Hvar
Location: Carpe Diem Beach, Hvar
Date: July 11, 2023
Hours: 23:30 – 06:00
Wristband exchange: 23:30 – 03:00

RESISTANCE Vis Closing Party
Location: Fort George, Vis
Date: July 12, 2023
Hours: 22:00 – 04:00
Wristband exchange: 22:00 – 02:00

 

TRAVEL2ULTRA EMERGENCY NUMBER: +385 95 740 2327

If you have already purchased an Airport transfer:

ARRIVAL: Find a member of the Travel2Ultra team at the ARRIVALS or proceed to our check-in point. Travel2Ultra staff will point you to right transfer.

DEPARTURE: The returning transfer to the Split Airport will be organised if you have purchased the official Travel2Ultra airport transfer ticket. Airport transfer departures to the airport are from BEACHVILLE (scheduled group airport transfers) or arranged pick-up location (private transfers).

Please be aware that scheduled group airport transfers are not door to door service and operates between airport and our main check-in points only.

AIRPORT TRANSFER TICKET (CODED VOUCHER) IS VALID FOR BOOKED DATE & TIME ONLY (transfers will not wait for the passengers who are late; if you miss your booked transfer – you are not able to use your ticket for another transfer).

If you haven’t booked the Airport transfer:

Check the availability of Airport transfers and book your ticket at: https://travel2ultra.com/airport-transfers/

 

AIRPORT TRANSFERS EMERGENCY NUMBER: +385 95 852 4751
*The number will be active from 05.07.2023.

TRAVEL2ULTRA EMERGENCY NUMBER: +385 95 740 2327

Once you’ve arrived to our check-in point and present your voucher to Travel2Ultra team you have multiple options how to reach your booked accommodation:

1. If you have a private transfer arranged – your transfer will drive you to the booked accommodation.
2. Some of the apartments (and other facilities) are within walking distance from the check-in point and for those we recommend to walk there. Our team will assist you with directions.
3. Use your Festival Shuttle bus pass (in case you have purchased it).
4. Use Uber or local taxi services.

NOTE: Check-in points operating hours are as listed in “Check-in” section above.

 

WHERE DO I CLAIM MY PRE-ORDERED FESTIVAL SHUTTLE PASS?

At our CHECK-IN POINTS with CODED VOUCHER and matching ID CARD or PASSPORT. (Check-in points operating hours are as listed in “Check-in” section above).

Detailed Festival shuttle bus info & pre-sale available at: https://travel2ultra.com/festival-shuttle/

NOTE:

• Lost festival shuttle passes cannot be refunded or replaced.
• Festival shuttle passes can be purchased on the spot, at our check-in points.
• You need to exchange your voucher for shuttle bus pass at our check-in points (bus drivers will not accept vouchers)

 

FESTIVAL SHUTTLE EMERGENCY NUMBER: +385 95 858 1508
*The number will be active from 05.07.2023.

TRAVEL2ULTRA EMERGENCY NUMBER: +385 95 740 2327

BOAT PARTY DEPARTURE POINT:

West Coast (Zapadna Obala);
Address: Obala Kneza Branimira, Split;
Location: https://goo.gl/maps/bsiv2q8mvZRfiBrE7

 

WHEN: At least 30 minutes before the Boat Party departure time (check the timing on your voucher)

HOW: With your CODED VOUCHER and matching passport/ID card for identification.

Please be patient during the voucher exchange & while embarking the boat!

Please be aware that your Boat Party ticket is valid for booked date & time only!

 

Boat Party info & tickets: https://travel2ultra.com/boat-party/

*All tickets are subject to availability. On-the-spot purchases will be available only for the dates&times which are not sold out in advance.

 

Boat Party cups deposit: In order to avoid throwing garbage / cups into the sea, as keeping the environment clean is one of extremely important goals, 3 EUR deposit for the cups is charged when you are getting on the boat. Deposit is returned when the boat party ends and you return your cup.

 

BASIC RULES:

• It is not allowed to bring own food & drinks to the boat party.
  
• All inclusive include listed drinks (per cup; bottle service not included; one drink at a time): beer, wine, water, soft drinks, vodka mix (without Red Bull), whiskey mix & rum mix). Surcharge is applied (pricelist available at the bar) if you are taking a bunch of drinks at once.
• No swimming & jumping off the boat allowed during the sailing time – the boat captain will make a swimming time stop so you’ll be able to jump of safely to the crystal clear sea (don’t forget to take your swimming suits & towels).
• Unsuitable behaviour will not be tolerated and will be sanctioned – the boat captain must be obeyed as nautical rules apply on the boat parties!
• In case of bad weather/force majeure, the boat may not be allowed to depart from the port. In such case we will organize and offer an alternate date / tickets are not refundable due to weather conditions. In accordance with applicable Terms&Conditions, make sure to register at the Boat Party check-in booth, in order to attend the rescheduled boat party departure. 

 

BOAT PARTY EMERGENCY NUMBER: +385 95 810 1797
*The number will be active from 06.07.2023.

TRAVEL2ULTRA EMERGENCY NUMBER: +385 95 740 2327

• CLIMATE, TEMPERATURE AND SUITABLE CLOTHES:

– The average air temperature this time of the year is 25-30 °C, and the average sea temperature around 21-24 °C. We still recommend that you bring along some warmer clothes – you never know 🙂

– … please do not forget to bring sun lotion, sunglasses, hats…

• CURRENCY: An official currency in the Republic of Croatia is euro (symbol: €; code: EUR). Foreign currencies can be exchanged in local banks and exchange offices. Euro cash can be withdrawn from your bank account at ATMs all over the Republic of Croatia.

• MEDICAL SERVICES: All the cost of medical expenses must be paid immediately. We recommend that you purchase travel insurance that covers the medical assistance abroad.
• EMERGENCY: 112 is the common emergency telephone number that can be dialed free of charge from any fixed or mobile telephone in order to reach emergency services (ambulance, fire and rescue, police)
• TIME ZONE: Time zone of Croatia is CEST
• LANGUAGE: The official language is Croatian, but most people speak (decent) English.
• SAFETY: Croatia is a relatively safe country, but we still recommend that you look after your personal belongings and your luggage. Check with the reception if there is a chance of renting a safe.

 

Here are the contact/emergency numbers:

CHECK-IN POINT 1 (PARK MLADEZI, SPLIT) NUMBER: +385 95 870 3711
CHECK-IN POINT 2 (SPLIT AIRPORT) NUMBER: +385 95 812 7952
BEACHVILLE (CAMPSITE) NUMBER: +385 95 893 2966
FESTIVAL SHUTTLE NUMBER: +385 95 858 1508
BOAT PARTY NUMBER:+385 95 810 1797
AIRPORT TRANSFERS NUMBER: +385 95 852 4751

*The phone numbers listed above will be active from 05.07.2023.

TRAVEL2ULTRA EMERGENCY NUMBER: +385 95 740 2327

 

For all (additional) information regarding your arrival and stay, please visit our web page www.travel2ultra.com or contact us at [email protected].

WE WISH YOU A PLEASANT STAY!

 

Travel2Ultra.com / Collegium Mondial Travel d.o.o., Ulica gledalisca BTC 8, 1000 Ljubljana, Slovenia (EU)

 

Your ACCOMMODATION CHECK-IN is directly at the hotel reception*:
*Other booked services will not be provided at the hotel reception. Instructions for claiming tickets and other additional services are provided in “General info” section.

ART HOTEL SPLIT:

Address: Slobode ul. 41, 21000 SPLIT, Croatia

LOCATION: https://goo.gl/maps/a6dN3hUb8EXcMpmM7

CHECK-IN to ACCOMMODATION: at booked arrival date between 15:00 – 23:00 (3 PM – 11 PM)

CHECK-OUT from ACCOMMODATION: at booked departure day by 10:00 (10 AM)

TRAVEL2ULTRA EMERGENCY NUMBER: +385 95 740 2327

IMPORTANT!

Late CHECK-IN (arrival after 11PM at booked arrival date): must be announced in advance, no later than 03.07.2023. to: [email protected]

When checking in please have prepared in advance:

• PASSPORT or ID CARD of ALL guests staying in accommodation
• CODED VOUCHERS (for accommodation purchased)

SECURITY DEPOSIT: The hotel management might demand a security deposit, collected upon arrival to your accommodation. Will be returned when checking out, unless there has been damage made to the accommodation (according to the House Rules and Regulations).

You will be asked to present your personal identification documents / submit your personal data for evidence of tourists in the Information System of Tourist Boards of the Republic of Croatia – eVisitor. If the guest refuse to present the personal identification documents, in accordance with legal regulations, will be rejected from accommodation with no possibility of refund or compensation for damages.

All accommodation facilities are run by certain HOUSE RULES. It is very important to respect the regulations – not causing damage, respecting the night quiet. The manager/owner is entitled to deny your stay in the accommodation in the case of disregarding the house rules.

NOTE! Only the BOOKING HOLDER is in charge to take over the documents at the check-in. If for any reason the booking holder will not be able to be present during the accommodation check-in (for example: arriving by later flight), please notify our customer service ([email protected]) about this latest by 03.07.2023. The new person in charge will also need to present a copy of ID or passport of the listed booking holder.

IMPORTANT: Any booking, staying period or name changes will not be possible after 22.06.2023.

Your ACCOMMODATION CHECK-IN is directly at the hotel reception*:
*Other booked services will not be provided at the hotel reception. Instructions for claiming tickets and other additional services are provided in “General info” section.

HOTEL AS SPLIT:

Address: Kopilica 8a, 21000 SPLIT, Croatia

LOCATION: https://goo.gl/maps/B4UavXLpG7CXX5x79

CHECK-IN to ACCOMMODATION: at booked arrival date between 15:00 – 23:00 (3 PM – 11 PM)

CHECK-OUT from ACCOMMODATION: at booked departure day by 10:00 (10 AM)

TRAVEL2ULTRA EMERGENCY NUMBER: +385 95 740 2327

IMPORTANT!

Late CHECK-IN (arrival after 11PM at booked arrival date): must be announced in advance, no later than 03.07.2023. to: [email protected]

When checking in please have prepared in advance:

• PASSPORT or ID CARD of ALL guests staying in accommodation
• CODED VOUCHERS (for accommodation purchased)

SECURITY DEPOSIT: The hotel management might demand a security deposit, collected upon arrival to your accommodation. Will be returned when checking out, unless there has been damage made to the accommodation (according to the House Rules and Regulations).

You will be asked to present your personal identification documents / submit your personal data for evidence of tourists in the Information System of Tourist Boards of the Republic of Croatia – eVisitor. If the guest refuse to present the personal identification documents, in accordance with legal regulations, will be rejected from accommodation with no possibility of refund or compensation for damages.

All accommodation facilities are run by certain HOUSE RULES. It is very important to respect the regulations – not causing damage, respecting the night quiet. The manager/owner is entitled to deny your stay in the accommodation in the case of disregarding the house rules.

NOTE! Only the BOOKING HOLDER is in charge to take over the documents at the check-in. If for any reason the booking holder will not be able to be present during the accommodation check-in (for example: arriving by later flight), please notify our customer service ([email protected]) about this latest by 03.07.2023. The new person in charge will also need to present a copy of ID or passport of the listed booking holder.

IMPORTANT: Any booking, staying period or name changes will not be possible after 22.06.2023.

Your ACCOMMODATION CHECK-IN is directly at the hotel reception*:
*Other booked services will not be provided at the hotel reception. Instructions for claiming tickets and other additional services are provided in “General info” section.

HOTEL CVITA:

Address: Ul. Antuna Mihanovica 42F, 21000 SPLIT, Croatia

LOCATION: https://goo.gl/maps/iVvKjnbEr637DPb99

CHECK-IN to ACCOMMODATION: at booked arrival date between 15:00 – 23:00 (3 PM – 11 PM)

CHECK-OUT from ACCOMMODATION: at booked departure day by 10:00 (10 AM)

TRAVEL2ULTRA EMERGENCY NUMBER: +385 95 740 2327

IMPORTANT!

Late CHECK-IN (arrival after 11PM at booked arrival date): must be announced in advance, no later than 03.07.2023. to: [email protected]

When checking in please have prepared in advance:

• PASSPORT or ID CARD of ALL guests staying in accommodation
• CODED VOUCHERS (for accommodation purchased)

SECURITY DEPOSIT: The hotel management might demand a security deposit, collected upon arrival to your accommodation. Will be returned when checking out, unless there has been damage made to the accommodation (according to the House Rules and Regulations).

You will be asked to present your personal identification documents / submit your personal data for evidence of tourists in the Information System of Tourist Boards of the Republic of Croatia – eVisitor. If the guest refuse to present the personal identification documents, in accordance with legal regulations, will be rejected from accommodation with no possibility of refund or compensation for damages.

All accommodation facilities are run by certain HOUSE RULES. It is very important to respect the regulations – not causing damage, respecting the night quiet. The manager/owner is entitled to deny your stay in the accommodation in the case of disregarding the house rules.

NOTE! Only the BOOKING HOLDER is in charge to take over the documents at the check-in. If for any reason the booking holder will not be able to be present during the accommodation check-in (for example: arriving by later flight), please notify our customer service ([email protected]) about this latest by 03.07.2023. The new person in charge will also need to present a copy of ID or passport of the listed booking holder.

IMPORTANT: Any booking, staying period or name changes will not be possible after 22.06.2023.

Your ACCOMMODATION CHECK-IN is directly at the hotel reception*:
*Other booked services will not be provided at the hotel reception. Instructions for claiming tickets and other additional services are provided in “General info” section.

HOTEL MONDO:

Address: Kopilica ul. 5, 21000 SPLIT, Croatia

LOCATION: https://goo.gl/maps/w5tYsxbkRUPpTEna6

CHECK-IN to ACCOMMODATION: at booked arrival date between 15:00 – 23:00 (3 PM – 11 PM)

CHECK-OUT from ACCOMMODATION: at booked departure day by 10:00 (10 AM)

TRAVEL2ULTRA EMERGENCY NUMBER: +385 95 740 2327

IMPORTANT!

Late CHECK-IN (arrival after 11PM at booked arrival date): must be announced in advance, no later than 03.07.2023. to: [email protected]

When checking in please have prepared in advance:

• PASSPORT or ID CARD of ALL guests staying in accommodation
• CODED VOUCHERS (for accommodation purchased)

SECURITY DEPOSIT: The hotel management might demand a security deposit, collected upon arrival to your accommodation. Will be returned when checking out, unless there has been damage made to the accommodation (according to the House Rules and Regulations).

You will be asked to present your personal identification documents / submit your personal data for evidence of tourists in the Information System of Tourist Boards of the Republic of Croatia – eVisitor. If the guest refuse to present the personal identification documents, in accordance with legal regulations, will be rejected from accommodation with no possibility of refund or compensation for damages.

All accommodation facilities are run by certain HOUSE RULES. It is very important to respect the regulations – not causing damage, respecting the night quiet. The manager/owner is entitled to deny your stay in the accommodation in the case of disregarding the house rules.

NOTE! Only the BOOKING HOLDER is in charge to take over the documents at the check-in. If for any reason the booking holder will not be able to be present during the accommodation check-in (for example: arriving by later flight), please notify our customer service ([email protected]) about this latest by 03.07.2023. The new person in charge will also need to present a copy of ID or passport of the listed booking holder.

IMPORTANT: Any booking, staying period or name changes will not be possible after 22.06.2023.

Your ACCOMMODATION CHECK-IN is directly at the hotel reception*:
*Other booked services will not be provided at the hotel reception. Instructions for claiming tickets and other additional services are provided in “General info” section.

HOTEL NEVA (PODSTRANA):

Address: Cesta Mutogras 26, 21312 Podstrana, Croatia

LOCATION: https://goo.gl/maps/NxvAo6jYaihLTYkq5

CHECK-IN to ACCOMMODATION: at booked arrival date between 15:00 – 23:00 (3 PM – 11 PM)

CHECK-OUT from ACCOMMODATION: at booked departure day by 10:00 (10 AM)

TRAVEL2ULTRA EMERGENCY NUMBER: +385 95 740 2327

IMPORTANT!

Late CHECK-IN (arrival after 11PM at booked arrival date): must be announced in advance, no later than 03.07.2023. to: [email protected]

When checking in please have prepared in advance:

• PASSPORT or ID CARD of ALL guests staying in accommodation
• CODED VOUCHERS (for accommodation purchased)

SECURITY DEPOSIT: The hotel management might demand a security deposit, collected upon arrival to your accommodation. Will be returned when checking out, unless there has been damage made to the accommodation (according to the House Rules and Regulations).

You will be asked to present your personal identification documents / submit your personal data for evidence of tourists in the Information System of Tourist Boards of the Republic of Croatia – eVisitor. If the guest refuse to present the personal identification documents, in accordance with legal regulations, will be rejected from accommodation with no possibility of refund or compensation for damages.

All accommodation facilities are run by certain HOUSE RULES. It is very important to respect the regulations – not causing damage, respecting the night quiet. The manager/owner is entitled to deny your stay in the accommodation in the case of disregarding the house rules.

NOTE! Only the BOOKING HOLDER is in charge to take over the documents at the check-in. If for any reason the booking holder will not be able to be present during the accommodation check-in (for example: arriving by later flight), please notify our customer service ([email protected]) about this latest by 03.07.2023. The new person in charge will also need to present a copy of ID or passport of the listed booking holder.

IMPORTANT: Any booking, staying period or name changes will not be possible after 22.06.2023.

Your ACCOMMODATION CHECK-IN is directly at the hotel reception*:
*Other booked services will not be provided at the hotel reception. Instructions for claiming tickets and other additional services are provided in “General info” section.

HOTEL PRESIDENT SOLIN:

Address: Ulica Petra Kresimira IV 11, 21210 SOLIN, Croatia

LOCATION: https://goo.gl/maps/iVhjuUbG8BB6B9u1A

CHECK-IN to ACCOMMODATION: at booked arrival date between 15:00 – 23:00 (3 PM – 11 PM)

CHECK-OUT from ACCOMMODATION: at booked departure day by 10:00 (10 AM)

TRAVEL2ULTRA EMERGENCY NUMBER: +385 95 740 2327

IMPORTANT!

Late CHECK-IN (arrival after 11PM at booked arrival date): must be announced in advance, no later than 03.07.2023. to: [email protected]

When checking in please have prepared in advance:

• PASSPORT or ID CARD of ALL guests staying in accommodation
• CODED VOUCHERS (for accommodation purchased)

SECURITY DEPOSIT: The hotel management might demand a security deposit, collected upon arrival to your accommodation. Will be returned when checking out, unless there has been damage made to the accommodation (according to the House Rules and Regulations).

You will be asked to present your personal identification documents / submit your personal data for evidence of tourists in the Information System of Tourist Boards of the Republic of Croatia – eVisitor. If the guest refuse to present the personal identification documents, in accordance with legal regulations, will be rejected from accommodation with no possibility of refund or compensation for damages.

All accommodation facilities are run by certain HOUSE RULES. It is very important to respect the regulations – not causing damage, respecting the night quiet. The manager/owner is entitled to deny your stay in the accommodation in the case of disregarding the house rules.

NOTE! Only the BOOKING HOLDER is in charge to take over the documents at the check-in. If for any reason the booking holder will not be able to be present during the accommodation check-in (for example: arriving by later flight), please notify our customer service ([email protected]) about this latest by 03.07.2023. The new person in charge will also need to present a copy of ID or passport of the listed booking holder.

IMPORTANT: Any booking, staying period or name changes will not be possible after 22.06.2023.

Your ACCOMMODATION CHECK-IN is directly at the hotel reception*:
*Other booked services will not be provided at the hotel reception. Instructions for claiming tickets and other additional services are provided in “General info” section.

HOTEL PRESIDENT SPLIT:

Address: Ante Starcevica 1, 21000 SPLIT, Croatia

LOCATION: https://goo.gl/maps/WKPT2Zt9e9KXyuqW8

CHECK-IN to ACCOMMODATION: at booked arrival date between 15:00 – 23:00 (3 PM – 11 PM)

CHECK-OUT from ACCOMMODATION: at booked departure day by 10:00 (10 AM)

TRAVEL2ULTRA EMERGENCY NUMBER: +385 95 740 2327

IMPORTANT!

Late CHECK-IN (arrival after 11PM at booked arrival date): must be announced in advance, no later than 03.07.2023. to: [email protected]

When checking in please have prepared in advance:

• PASSPORT or ID CARD of ALL guests staying in accommodation
• CODED VOUCHERS (for accommodation purchased)

SECURITY DEPOSIT: The hotel management might demand a security deposit, collected upon arrival to your accommodation. Will be returned when checking out, unless there has been damage made to the accommodation (according to the House Rules and Regulations).

You will be asked to present your personal identification documents / submit your personal data for evidence of tourists in the Information System of Tourist Boards of the Republic of Croatia – eVisitor. If the guest refuse to present the personal identification documents, in accordance with legal regulations, will be rejected from accommodation with no possibility of refund or compensation for damages.

All accommodation facilities are run by certain HOUSE RULES. It is very important to respect the regulations – not causing damage, respecting the night quiet. The manager/owner is entitled to deny your stay in the accommodation in the case of disregarding the house rules.

NOTE! Only the BOOKING HOLDER is in charge to take over the documents at the check-in. If for any reason the booking holder will not be able to be present during the accommodation check-in (for example: arriving by later flight), please notify our customer service ([email protected]) about this latest by 03.07.2023. The new person in charge will also need to present a copy of ID or passport of the listed booking holder.

IMPORTANT: Any booking, staying period or name changes will not be possible after 22.06.2023.